COMPLAINTS POLICY

If you feel dissatisfied with any aspect of our service, then in the first instance please contact us at +44 (0) 20 3929 3734 or nr@minexia.com. We will immediately carry out an internal investigation of your complaint and will provide a written response.

We believe you deserve a courteous, fair and prompt service. We strive to treat all our subscribers and customers fairly.

If we are unable to resolve your complaint to your satisfaction and you are a client of Minexia who is an eligible complainant as defined by the Financial Conduct Authority, you may have recourse to the Financial Ombudsman Service. Please note subscribers to the platform are corporate finance contacts of Minexia and are not clients, hence are not deemed to be eligible complainants.  Details of the Financial Ombudsman Service are:-

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

complaint.info@financial-ombudsman.org.uk

  • 020 7964 1000 (switchboard)
  • +44 20 7964 1000 (for calls from outside the UK)
  • 020 7964 1001 (main fax)
  • 0800 023 4 567 – Calls to this number are now free on mobile phones and landlines
  • 0300 123 9 123 – Calls to this number cost no more than calls to 01 and 02 numbers

Changes to this Notice

We may change this Notice from time to time. You should check this Notice occasionally to ensure you are aware of the most recent version.

This Notice was last updated on 6th August 2021.