If you feel dissatisfied with any aspect of our service, then in the first instance please contact us at +44 (0) 20 3929 3734 or We will immediately carry out an internal investigation of your complaint and will provide a written response.

We believe you deserve a courteous, fair and prompt service. We strive to treat all our customers fairly.

If we are unable to resolve your complaint to your satisfaction and you are an eligible complainant as defined by the Financial Conduct Authority, you may have recourse to the Financial Ombudsman Service. Details of the Financial Ombudsman Service are:-

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

  • 020 7964 1000 (switchboard)
  • +44 20 7964 1000 (for calls from outside the UK)
  • 020 7964 1001 (main fax)
  • 0800 023 4 567 – Calls to this number are now free on mobile phones and landlines
  • 0300 123 9 123 – Calls to this number cost no more than calls to 01 and 02 numbers